XREF Publishing Co., Inc. The successful distributers; HVAC/R Information Source

Questions & Answers

 

Question: "Missing Dongle!"

Successfully installed XREF, but when program is executed I get the following error:

"Missing Dongle! Contact XREF Publishing for customer support! (360)385-4279"

 Answer: Dongle is either missing or computer cannot read it. Please make sure dongle is attached and start program again. If dongle is attached and the same message is displayed, it is probable that your parallel port is not truly bi-directional. Obtain a truly bi-directional (secondary) parallel port. Install it into any available slot. Move dongle into this new port.

 

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