XREF Publishing Co., Inc. The successful distributers; HVAC/R Information Source
Questions & Answers

 

Question: Missing information on the HVAC screen

 I am having a problem with the screens on the HVAC side of this version.  If I would type in 38YCC018300 for example, it will show part numbers for the parts listed on the left side of the screen.  To the right, it will show some more descriptions like compressor, but it will not show the part number for the compressor.  Part number information seems to be cut off from the whole left side of the screen.  What am I doing wrong?

 Answer: Your display resolution is not set properly.

XREF requires a screen resolution of 800x600 for proper display.  Please verify your display resolution settings in the control panel.  Change it to 800x600 if necessary.

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