Questions & Answers

Question: "License Expired! Contact XREF Publishing for customer support! (360)385-4279"

I installed XREF but could not run the program because of this error message:

Answer: There are two reasons for the above error message:

1. If the above message was displayed after initial installation, it is very likely that data files were installed but driver files were not. Please follow these steps to install your driver files:

· Close the XREF program (go back to your desktop)
· Double Click on My Computer
· Double Click on CD ROM drive
· Double Click on Driver folder
· Double Click on Setup.exe
· Follow prompts

Execute program when this process is finished

2. If the above error message appeared after any usage of the XREF program, please check the expiration date of your subscription:

· Close the XREF program (go back to your desktop)
· Double click on Xref information icon
· Information will be displayed relating to your subscription status.